Service Deployment Engineer – Japanese Account Support

About the role

The Service Deployment Engineer will be the main point of contact for Japanese customers of Daikin Vietnam, handling repair and maintenance service requests. The role combines customer liaison, coordination of field engineers, and on‑site support to ensure high‑quality service delivery.

Key responsibilities

• Act as the primary contact for Japanese clients regarding service requests and inquiries.
• Coordinate with internal service engineers to schedule and dispatch maintenance visits.
• Visit customer sites, accompany engineers when needed, and support on‑site service activities.
• Monitor service progress, compile service reports, and follow up with customers to ensure satisfaction.
• Maintain clear communication between customers and internal teams throughout the service lifecycle.

Required profile

• Fluent Japanese speaker with JLPT N2 level or higher.
• Strong communication and customer service abilities.
• Willingness to travel for customer visits and business trips.
• Bachelor’s degree in Engineering is preferred.
• Knowledge of HVAC or air‑conditioning systems is advantageous.

Required skills

• Japanese language proficiency (JLPT N2).
• HVAC knowledge.