Senior Business Technology Partner (Manager)

About the role

The Business Technology Partner (BTP) – Senior Specialist is a hands‑on individual contributor focused on deploying, supporting and scaling digital capabilities in‑market. The role executes local readiness activities, supports training and adoption, and provides hyper‑care triage and day‑to‑day coordination with end users and support teams.

Key responsibilities

• Capture and clarify user needs, document user stories and feed them into intake/governance mechanisms.
• Support deployments by coordinating local activities such as readiness checklists, stakeholder touchpoints and data preparation.
• Organise and deliver user training, demos and materials to drive adoption and sustained usage.
• Provide first‑line hyper‑care support, manage issue logs and liaise with IT and product teams to resolve problems.
• Track adoption signals and user feedback, escalating risks and barriers.
• Ensure completion of local training, access and compliance documentation.
• Collect pain points and best practices to contribute to reusable playbooks and FAQs.
• Act as the designated point of contact for local authorities and coordinate with regional and global teams.

Required profile

• 5+ years of experience in technology‑related roles such as business analyst, implementation specialist or digital project coordination within a regulated environment.
• Familiarity with commercial digital platforms (CRM, content tools, BI dashboards) and AI, with the ability to learn basic configuration and administration.
• Strong organisational and communication skills, basic agile knowledge is beneficial.

Required skills

• CRM platforms
• Business Intelligence dashboards
• Artificial Intelligence (AI) tools
• Agile methodology basics