Account Manager - Global Trade

About the role

Flexport is looking for an Account Manager to join its Account Management team in Hanoi. The role grows new and existing client relationships by building and implementing solutions to their supply chain challenges, helping to expand Flexport's business in Vietnam. The office is in 1 Thai Ha, Dong Da.

Key responsibilities

• Develop and launch new solutions for the largest and most complex global freight forwarding clients.
• Accelerate growth across the Flexport portfolio: Air, Ocean, Domestic and Cross-border Logistics, Trade Advisory, Customs and PO Management.
• Partner with global teams in North America, Europe and Asia to find expansion opportunities with existing accounts.
• Work cross-functionally with Operations, Procurement, Implementation, Legal, Industry SMEs and Trade and Financial Services teams to run client strategies.
• Manage management-level customer contacts and key stakeholder relationships with major brands.
• Keep up with industry and supply chain developments and support clients through change.

Required profile

• 4+ years of client-facing experience; logistics, freight forwarding or supply chain background strongly preferred.
• Entrepreneurial mindset with a track record of delivering innovation and results.
• Experience in global team matrices and building client relationships locally and globally.
• Strategic thinker and disciplined planner, highly organized.
• Collaborative, with high integrity and a compliance-first attitude.
• Willing to travel to other provinces to visit clients and factories.

Required skills

• Strong English proficiency for communicating with global stakeholders.
• Effective written, verbal and phone communication.
• Negotiation and problem-solving skills.