Air Operations Associate - Hanoi

About the role

Flexport is hiring an Air Operations Associate in Hanoi to keep air freight moving smoothly and on time for its customers. The role coordinates daily with airlines, trucking partners, terminals and internal teams, combining hands-on operations, customer service and documentation work to drive efficiency, volume growth and profitability across the Vietnam gateway.

Key responsibilities

• Receive bookings, contact shippers, consignees and agents to arrange shipments according to standard operating procedures.
• Enter data into the system to create files, complete Mawb and Hawb documents, and handle files on time, including AMS or EDI (FHL/FWB) submissions as required.
• Invoice clients and agents on time and check and confirm subcontractor invoices accurately.
• Follow up on customer requests and claims, give feedback to customers and overseas parties, and arrange shipments accordingly.
• Report irregularities and subcontractor performance issues to senior management.
• Ensure operations comply with international shipping regulations, company policies and customer SOPs.
• Keep Flexport systems updated to meet KPIs, work with account managers and customs teams, and suggest process improvements.

Required profile

• Bachelor's degree in logistics, supply chain, business or a related field.
• 1-2 years of experience in air operations or related roles in freight forwarding or logistics.
• Fluent Vietnamese with good written and spoken English.
• Detail-oriented, structured and eager to learn global supply chain operations.
• Flexible and open to working on weekends.

What we offer

• Expertise in air freight operations (imports, exports, intermodal).
• Exposure to international logistics systems such as carriers, customs and warehouses.
• Opportunity to grow into Senior Associate, Team Leader or Account Management roles as Flexport Vietnam scales.
• Training and development from global experts.