Guest Relations Agent - Phu Quoc

About the role

Rixos, a group established in 2000 in Turkey known for its all-inclusive, all-exclusive concept, is looking for an enthusiastic, customer-focused Guest Relations Agent to join its team on the island of Phu Quoc, Vietnam. You will be the main point of contact for guests and make sure their stay is exceptional.

Key responsibilities

• Welcome and assist guests on arrival with a warm, professional check-in.
• Serve as the main contact for VIP guests and brief all departments on their requirements.
• Manage the Guest Relations desk in the hotel lobby, answering inquiries and requests promptly.
• Coordinate with departments so that guest rooms, especially VIP accommodations, meet high quality standards.
• Anticipate and fulfil guest needs, and handle complaints with empathy and professionalism.
• Arrange special requests and personalised experiences for guests.
• Maintain up-to-date knowledge of hotel services, amenities and local attractions, and promote hotel services and upsell when appropriate.
• Keep accurate guest records and preferences in the property management system, and take part in departmental meetings to suggest service improvements.

Required profile

• Proven guest relations experience in hospitality, leisure or entertainment.
• Excellent English; other languages are an advantage.
• Strong interpersonal and communication skills, able to handle difficult situations and conflicts.
• Professional appearance, attention to detail, multitasking ability and calm demeanour under pressure.
• Team player, flexible to work various shifts including weekends and holidays.
• Knowledge of Vietnamese culture and local attractions in Phu Quoc.

Required skills

• Proficiency in property management systems (PMS) and Microsoft Office.
• Computer literacy.

What we offer

• A competitive package and plenty of development opportunities.
• The chance to join an international, fast-growing group building a global brand.