Software Application Operation Specialist

About the role

ACB is hiring a Software Application Operation Specialist for its Information Technology team in Ho Chi Minh City. The role covers day-to-day operations of assigned systems and applications, especially Digital Banking applications in production, and supports stable, compliant releases.

Key responsibilities

• Perform daily operations of assigned systems and applications, especially Digital Banking apps in production, keeping systems stable and meeting SLA requirements.
• Deploy and release applications using Agile methodology and CI/CD processes, coordinating with stakeholders for safe, on-time releases.
• Manage system configurations and keep accurate configuration data in the CMDB, with change traceability.
• Design, implement and operate monitoring, alerting and dashboards with tools such as Dynatrace, ELK, Prometheus and Grafana to detect anomalies early.
• Receive, analyse and resolve incidents and problems, and help fix application issues during operations.
• Support users and business units with operational issues and inquiries.
• Contribute to operational processes, technical documentation and runbooks, and improve operational quality.

Required profile

• Bachelor's degree in Information Technology, Software Engineering or a related field.
• At least 3 years of experience as a DevOps Engineer, System Engineer, Fullstack Developer, Application Support or equivalent.
• Hands-on experience deploying and operating Kong API Gateway, Kubernetes middleware and microservices architectures.
• Strong communication, teamwork, organisation and problem-solving skills, and ability to write technical documents such as runbooks and incident reports.
• Certifications such as CKA, Kong Gateway training, or CI/CD and DevOps certifications are preferred.

Required skills

• CI/CD pipelines: GitLab CI, ArgoCD (or equivalent)
• Container orchestration: Docker, Kubernetes
• Middleware and cache: Redis (or equivalent)
• Operating systems: Linux, Windows
• Scripting: Python, Ansible, JavaScript (or equivalent)
• Logging and monitoring: ELK Stack, Prometheus, Grafana (Dynatrace is a plus)
• Basic knowledge of databases