Spa Receptionist (Vietnamese Local)

About the role

Rixos Phu Quoc, a luxury beachfront resort on Phu Quoc Island, is looking for a Vietnamese local Spa Receptionist. The role welcomes guests, manages spa reservations, handles guest inquiries and keeps front desk operations running smoothly, with excellent customer service and a professional spa experience.

Key responsibilities

• Welcome guests warmly and assist with spa check-in and check-out procedures.
• Handle spa reservations, appointment scheduling and telephone inquiries professionally.
• Tell guests about spa treatments, services and retail products.
• Maintain accurate guest records and payment transactions.
• Coordinate with spa therapists and supervisors for smooth daily operations.
• Keep reception and waiting areas clean, organised and welcoming.
• Handle guest feedback and requests professionally and efficiently.
• Follow spa operational procedures, grooming and service standards.

Required profile

• Previous experience in spa reception, hospitality or customer service preferred.
• Fluent in English, with excellent communication and customer service skills; knowledge of Russian is an advantage.
• Good organisational and multitasking abilities.
• Professional appearance and positive attitude.
• A proactive leader with strong integrity, able to thrive in a fast-paced hospitality environment and work well as a team player.

Required skills

• Basic computer knowledge and familiarity with booking systems preferred.