Account Manager (English & Chinese Speaking)

About the role

Flexport is looking for an Account Manager based in its Hanoi office (Thai Ha, Dong Da) to join its Account Management team. The role grows new and existing client relationships by building and implementing solutions to their supply chain challenges, helping expand Flexport's business in Vietnam. The position requires fluent English and Chinese.

Key responsibilities

• Develop and launch new solutions for the largest and most complex global freight forwarding clients.
• Accelerate growth across the Flexport portfolio: Air, Ocean, Domestic and Cross-border Logistics, Trade Advisory, Customs and PO Management.
• Partner with global teams in North America, Europe and Asia to find expansion opportunities with existing accounts.
• Work cross-functionally with Operations, Procurement, Implementation, Legal, Industry SMEs and Trade and Financial Services teams to run client strategies.
• Manage management-level customer contacts and key stakeholder relationships with major brands.
• Stay informed on industry and supply chain trends and educate and support clients through change.

Required profile

• 4+ years of client-facing experience; logistics, freight forwarding or supply chain background strongly preferred.
• Entrepreneurial mindset with a proven track record of delivering innovation and results.
• Experience in complex global team structures and in building client relationships locally and globally.
• Strategic thinker and disciplined planner, highly organized.
• Willingness to travel to other provinces to visit clients and factories.

Required skills

• Strong English and Chinese proficiency.
• Effective written, verbal and phone communication.
• Strong negotiation and problem-solving skills.
• Collaborative, with high integrity and a compliance-first attitude.