IT Operations Helpdesk Administrator

About the role

Telnyx is building a small remote IT Operations team in Vietnam to provide 24‑hour helpdesk and operational coverage during weekends and off‑peak hours for a globally distributed company. The role combines reactive support with proactive project work, offering opportunities to improve systems, automate processes, and implement new solutions.

Key responsibilities

• Act as the first responder for employee IT support via tickets, chat, and other channels.
• Troubleshoot issues across Windows, macOS, and Linux environments.
• Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
• Administer SaaS platforms such as CrowdStrike, Jira, Slack, and others.
• Handle zero‑touch workstation deployment and remote endpoint management.
• Monitor systems and security tooling for alerts, escalating when necessary.
• Maintain support documentation and runbooks.
• Coordinate with vendors for hardware procurement, returns, and repairs.
• Execute project work focused on system improvements, automation, and new solutions during downtime.

Required profile

• Hands‑on experience in IT support and helpdesk environments.
• Willingness to work 24–32 hours per week across flexible weekend and off‑peak shifts.
• Ability to collaborate remotely with a distributed team.

Required skills

• Windows, macOS, and Linux operating systems.
• Okta, Active Directory, Google Workspace.
• CrowdStrike, Jira, Slack (SaaS administration).
• Zero‑touch workstation deployment and remote endpoint management.
• System and security monitoring tools.

What we offer

• Remote work from Vietnam.
• Flexible shift scheduling with the ability to swap shifts.
• Opportunities for professional growth in a fast‑growing, profitable tech company.