IT Operations & Support Lead

About the role

Bosch Group is seeking an IT Operations & Support Lead to ensure stable, scalable, and high‑performing product operations for its global workflow platform. The role will work closely with product, engineering, operations, and business teams to drive service reliability, operational efficiency, and continuous improvement.

Key responsibilities

• Lead day‑to‑day operations and support activities for the global workflow platform.
• Ensure service reliability, system availability, performance, and SLA compliance.
• Monitor operational KPIs, incidents, risks, and drive service improvements.
• Drive operational excellence through process optimization, automation, and standardization.
• Support migration and modernization initiatives from legacy systems to next‑generation platforms.
• Collaborate with product and engineering teams to improve scalability, maintainability, and operational efficiency.
• Contribute to AI‑driven operational improvements and workflow automation initiatives.
• Promote a continuous‑improvement mindset across teams and operations.

Required profile

• Proven experience in IT operations and service management for large‑scale platforms.
• Strong stakeholder management and ability to work across product, engineering, and business functions.
• Service‑oriented mindset with a focus on operational excellence.

Required skills

• Low‑code/no‑code platform expertise.
• Experience with Generative AI (GenAI) integration and AI‑driven operational improvements.