Speciality Waiter/ess

About the role

Rixos, a hotel group established in 2000 in Turkey known for its all-inclusive, all-exclusive concept, is looking for an experienced and professional Speciality Waiter/ess to join its restaurant team in Phu Quoc, Vietnam. The role is central to delivering exceptional dining experiences for guests while leading and mentoring the service team.

Key responsibilities

• Oversee and coordinate the daily operations of the restaurant's dining area
• Lead, train and motivate the waiting staff to maintain high service standards
• Greet and seat guests and manage reservations, including special requests and dietary requirements
• Provide detailed menu information, including daily specials and wine recommendations
• Resolve guest complaints promptly and professionally
• Ensure compliance with food safety regulations and hygiene standards
• Assist in inventory management and stock control
• Collaborate with the kitchen team to ensure smooth service flow
• Maintain a clean and organised dining area at all times

Required profile

• Minimum 3-5 years of experience in fine dining or luxury hospitality
• Previous experience in a supervisory role within food service
• High school diploma or equivalent (required); hospitality management degree or relevant certification preferred
• Valid food safety certification
• Fluent in English; additional languages are advantageous
• Familiarity with Vietnamese cuisine and culture preferred
• Willingness to work in Phu Quoc, Vietnam

Required skills

• Restaurant management software
• In-depth knowledge of food and beverage pairing
• Thorough understanding of fine dining etiquette and service standards
• Excellent customer service, communication and interpersonal skills
• Leadership, team management and ability to work under pressure and multitask

What we offer

• The chance to join an international, fast-growing group building a global brand
• A competitive package and plenty of development opportunities