Customer Care (Support for Students and Parents, Fluent English)

About the role

Geniebook Vietnam is seeking a Customer Care professional to provide support for students and parents using its online learning platform. The role focuses on delivering high‑quality assistance, education consultation, and sales support in English.

Key responsibilities

• Assist students and parents with platform navigation, coursework queries, and technical issues.
• Provide education consultation and guidance on curriculum resources.
• Manage inbound and outbound communications, ensuring timely and empathetic responses.
• Identify upselling opportunities and support sales initiatives related to educational products.
• Track performance metrics and contribute to continuous improvement of customer service processes.

Required profile

• Proven experience in sales (farmer) or account management within the education sector.
• Strong motivation to meet KPIs and deliver excellent customer success.
• High energy, passionate, and deeply empathetic toward customers.
• Self‑motivated with the ability to work quickly and independently.
• Excellent communication skills and a solid command of English.

Required skills

What we offer

• Opportunity to work with a leading EdTech platform serving over 220,000 users.
• Dynamic, growth‑focused environment with clear performance incentives.
• Professional development and exposure to AI‑personalised learning tools.