Senior Technician Trainer – Field Service Engineer (Electricity)

About the role

The Senior Technician Trainer will lead the development and delivery of technical training programs for Bosch Home Appliances' field service and customer service teams in Vietnam. This role combines deep technical expertise in electricity and home appliances with strong instructional skills to enhance service quality.

Key responsibilities

• Design and implement training plans to improve product knowledge, troubleshooting, and repair skills for field technicians and workshop staff.
• Deliver training sessions on new products, technologies, and updated service procedures.
• Disseminate technical and product information from factories to service teams.
• Maintain and continuously update training materials and documentation.
• Collaborate with customer service leaders to align training with service performance goals.

Required profile

• Diploma or Bachelor’s degree in Education, Business, Electrical, Mechanical, Electronics Engineering, or a related field.
• Minimum 5 years of experience in technical support or technical training, preferably within the home‑appliance industry.
• Hands‑on experience repairing home appliances is an advantage.
• Good understanding of retail sales, field service operations, and customer service principles.

Required skills

• Technical Support
• Field Services
• Home Appliances
• Technical Training