Technical Field Support – Southeast Asia

About the role

The Technical Field Support role is responsible for providing on‑site technical assistance to customers across Southeast Asia, primarily in the automotive OEM, automotive components, ACE and industrial sectors. You will work closely with sales and segment teams to ensure smooth start‑ups, line switches and continuous process optimisation.

Key responsibilities

• Deliver on‑site troubleshooting and long‑term process optimisation for customer lines, ensuring quality standards and customer expectations are met.
• Support new line start‑ups, make‑up calculations, quality/parameter checks and provide continuous improvement suggestions.
• Collaborate with sales to win new projects, advise on plant layout design and optimisation initiatives.
• Analyse process data to identify optimisation opportunities and document technical findings.
• Provide technical training and knowledge transfer to SEA customers, sharing lessons learned across the region.
• Drive standardisation of line documentation and promote the use of digital tools such as Vista and GardoVision.
• Act as the communication link between local and regional teams, collaborating effectively in English.

Required profile

• Minimum Bachelor’s degree (MSc preferred) in Chemistry, Chemical Engineering or a related field.
• At least five years of experience in surface treatment and chemical pretreatment processes.
• Strong foundation in chemical pretreatment, customer line operation and troubleshooting.
• Excellent verbal and written English skills.
• Self‑motivated, proactive, highly flexible to priority changes and willing to travel ≥70% of the time.
• Strong interpersonal and team collaboration abilities.

Required skills

• Chemical pretreatment processes
• Chemetall product application
• Make‑up calculations
• Quality and parameter checks
• Troubleshooting of surface‑treatment lines
• Use of digital tools (Vista, GardoVision)