Minibar Attendant

About the role

Rixos Phu Quoc, a luxury beachfront resort on Phu Quoc Island, Vietnam, is looking for a detail-oriented, service-focused Minibar Attendant to support Room Service operations. The role ensures minibar amenities are accurately replenished, well presented and compliant with brand standards, reporting to the Room Service Supervisor / Manager.

Key responsibilities

• Replenish, check and clear minibar items in guest rooms according to established procedures, ensuring no expired items are placed in rooms and all products meet quality standards.
• Prepare mise-en-place to support 24-hour service requirements.
• Carry out proper shift handovers and keep accurate occupancy-related documentation.
• Maintain a professional, friendly and discreet relationship with in-house guests, answering their questions about minibar and Room Service offerings and escalating concerns to the Room Service Manager when needed.
• Answer Room Service telephones when assigned.
• Comply with HACCP standards, food safety regulations and hotel policies, and follow Rixos ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
• Report cleanliness, hygiene or maintenance issues immediately and follow health, safety and security procedures, including entering guest rooms.
• Work with Room Service, Guest Relations, Front Office and other departments, attend briefings and trainings, and keep a high standard of appearance and grooming.

Required profile

• Diploma or certification in Hospitality or a related field preferred.
• Fresh graduates or candidates with up to 1 year of experience in a 4-5 star hotel or resort are welcome.
• Basic knowledge of Room Service operations and minibar procedures is an advantage.
• Strong sense of responsibility, integrity and confidentiality; guest-oriented, detail-oriented and able to work independently and in a team.

What we offer

• Competitive salary and performance-based incentives.
• Accommodation and meals provided.
• Professional growth opportunities within the Rixos and Accor network.
• Access to world-class resort amenities.