Outlet Supervisor

About the role

Rixos, a group established in 2000 in Turkey known for its all-inclusive, all-exclusive concept, is looking for an Outlet Supervisor to join its team on the island of Phu Quoc, Vietnam. The role ensures the smooth operation of food and beverage outlets while delivering exceptional guest experiences.

Key responsibilities

• Lead and supervise the outlet team, ensuring adherence to service standards and company policies
• Oversee daily operations, including staff scheduling, inventory management and quality control
• Handle guest enquiries and concerns with professional, friendly and engaging service
• Implement and maintain outlet policies, procedures and service standards
• Ensure compliance with safety and sanitation policies when handling food and beverages
• Motivate and mentor team members to achieve excellence in guest service
• Monitor and analyse outlet performance, identify areas for improvement and implement solutions
• Collaborate with other departments to enhance guest satisfaction
• Assist in organising and executing special events and promotions
• Hold regular team meetings and training sessions to improve service quality and efficiency

Required profile

• Graduate degree in Hospitality Management or a related field
• At least two years' experience in a luxury hotel or high-end restaurant setting
• Proven track record of customer service and leadership
• Fluency in English; knowledge of Vietnamese or other languages is an advantage
• Willingness to work varying shifts, including weekends and holidays

Required skills

• Strong working knowledge of restaurant operations and food and beverage standards
• Proficiency in Micros and MS Office
• Knowledge of food and beverage regulations and health and safety standards
• Excellent communication, organisation and time management skills

What we offer

• A competitive package and plenty of development opportunities
• The chance to join an international, fast-growing group building a global brand