Sports Academy Manager

About the role

Rixos Phu Quoc, a luxury beachfront resort on Phu Quoc Island belonging to the Rixos Hotels & Resorts group, is looking for a Sports Academy Manager. The role oversees the daily running of the resort's sports academy, its programs and teams, and ensures high standards of service, safety and guest engagement.

Key responsibilities

• Oversee daily operations so facilities stay clean, safe and fully operational, and develop and enforce academy policies and service standards
• Plan and coordinate sports programs, classes, training sessions, tournaments and events, and keep equipment maintained
• Recruit, train, schedule, supervise and evaluate instructors, coaches and support staff, and manage staff schedules, attendance and payroll coordination
• Ensure excellent customer service, resolve guest concerns quickly, promote academy programs and use guest feedback to improve services
• Prepare, manage and monitor the academy budget, revenue and expenses, and support initiatives to increase participation and enrollment
• Manage supplier and contractor relationships for equipment and facility services
• Ensure compliance with health, safety and risk regulations, run regular inspections and audits, and meet emergency procedures, CPR/AED readiness and incident reporting standards

Required profile

• Bachelor's degree in Sports Management, Business Administration or a related field
• Valid certification in group fitness, personal training or sports coaching from a recognized body (ACE, NASM, ACSM, AFAA or equivalent)
• Current CPR / AED certification
• Proactive leadership, integrity and professionalism, able to work independently and in a team
• Thrives in a fast-paced hospitality environment and is committed to continuous improvement

Required skills

• Leadership and people management
• Communication and interpersonal skills
• Organization and problem solving
• Financial awareness and operational planning

What we offer

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Professional growth opportunities within the Rixos and Accor network
• Access to world-class resort amenities