Process Analyst

About the role

Home Credit Vietnam is seeking a Process Analyst to join its finance team in Ho Chi Minh City. The role focuses on analysing, designing and improving business processes within the banking and consumer‑finance environment. You will work closely with operations, risk and technology teams to ensure efficient, compliant workflows.

Key responsibilities

• Map, document and evaluate existing business processes using BPMN notation.
• Identify bottlenecks and propose data‑driven improvements to enhance efficiency and reduce risk.
• Collaborate with cross‑functional teams to implement process changes and monitor outcomes.
• Develop and maintain process performance metrics and reporting dashboards.
• Support project teams with process‑related analysis and recommendations.

Required profile

• University degree in Economics, Business Administration or a related field.
• 2–3 years of proven experience in business process management or business analysis, preferably in banking, consumer finance or risk/operations consulting.
• Strong communication skills in both Vietnamese and English.
• Demonstrated ability to solve complex problems, negotiate and influence stakeholders.

Required skills

• Project Management
• Process Analysis
• Business Analysis
• BPMN Process Analysis
• SQL